Privacy and Security Policy

All services given in store and online belongs to and operated by 312 Dizayn, registered at Demirhendek Cad. No: 83 Siteler Ankara, Turkey (“our company”, “us”, “our”, “company”).

Our company may collect personal data for various purposes. The following is how and in what way the personal data is collected and how and in what way this data is protected.

Through membership, by filling out various forms and over our online store, personal information of users and members (such as name-surname, company information, telephone, address, or e-mail addresses) is collected by our store due to the nature of our work.

In some periods, our company could send campaign information, information about new products, promotional offers to its customers and members and other similar materials. Our members may make any choice in regards to whether or not to receive such information, which can be changed  the Account Information section after logging in, or you may be notified by the link contained in the informational message.

In the process of approval through our store or via email, personal information communicated to our shop by our members from electronic media, no information is disclosed to third parties other than within the purposes and scope set out by the "User Agreement" we make with our users,

In order to identify problems related to the system and quickly resolve any issues or disputes related to our service, our company registers and uses the IP address of its members. IP addresses can also be used to identify users in a general way and to gather comprehensive demographic information.

Information that is stored by our company or the information provided by the user or the transactions made through our store, may use the collected information in order to make direct marketing by itself or by people in cooperation, except for the purposes and scope set out by the membership agreement. Personal information can also be used to contact the user if necessary.  

Our company and persons in cooperation, except for the purposes and scope set out by the "Membership Agreement", various statistical assessments, database creation and market research is available without revealing identity of our members.

Our company commits to undertake all necessary measures to prevent disclosure and to demonstrate the necessary diligence to keep confidential information strictly private and confidential, ensure no access to the public domain of all or any part of this confidential information, or unauthorized use or access by a third-party and to furthermore, address this as an obligation of confidentiality and to ensure and maintain confidentiality.

Credit Card Security

Our company maintains the security of credit card holders who shop online on our sites. Your credit card information is not stored in our system in any way. When you begin the process, there are two things you need to consider to understand that you are on a secure site. One is a key or lock icon in the bottom row of your browser. This indicates that you are on a secure web page, and any information is encrypted and protected. This information is only used in accordance with the sales processes and in accordance with the instructions you provide. The credit card information used during the shopping is transmitted to the relevant bank to be encrypted and queried with the 128 bit SSL (Secure Sockets Layer) protocol independently of our shopping sites. If the card's availability is approved, the transaction will continue. Because no information about the card can be displayed and registered by us, third parties will be prevented from taking any of the information under any circumstances.

The reliability of the payment/billing/delivery address information of orders issued by credit cards online is controlled by our company against credit card fraud. Therefore, it is necessary to confirm the accuracy of the financial address and telephone information before the customers who order for the first time from our shopping sites in order for them to continue to the purchase and delivery stage of their orders. If necessary for the control of this information, the credit card holder is contacted by the customer or the relevant bank.

All information you provide while you are a member is only available to you and you can change it. If you protect your member login information securely, it is not possible for others to access and modify information about you. For this purpose, during the membership process, the 128 bit is moved within the SSL security area. This system is an international encryption standard that is not possible to break.

Internet shopping sites with an information line or customer service, express address and telephone information are preferred today. In this way, you can obtain detailed information about all the issues that you are thinking about, and learn more about the reliability of the company that provides online shopping services.

Please Note: On internet shopping sites, we recommend that the company's physical address and phone number be displayed. If you are going to shop, make a note of all phone and address information for the store where you purchased the product. If you don't trust the website, confirm by phone before shopping. All of our company's online shopping sites have all the information and company location specified.

Mail Order and Credit Card Information Security

With the credit card mail-order method, your credentials and credit card information will be stored by our company according to privacy principles. This information can be shared with the bank, the credit card for 60 days for the purposes of withdrawal of money objections, and then destroyed. If any amount other than the price of the products you have ordered on the approved mail-order form was withdrawn from your card you can naturally object to the bank and prevent the payment of this amount, making the purchase risk-free.

Third-Party Web Sites and Applications

Our store may link to other sites within the website. Our company does not bear any responsibility for the privacy practices and content of the sites accessed through these links. Advertisements published on the site of our company are distributed to our users through our advertising partners. The privacy policy principles in this agreement do not cover third-party websites and are solely related to the use of our website and online store.

Exceptional Cases

In the limited cases listed below, our company may disclose information about users to third parties except for the provisions of this privacy policy. These are limited number of situations:

1. To comply with the obligations of law, governmental decree, regulation, etc. issued by the competent legal authority and the rules governing the laws that are in force; or

2. In order to fulfill the requirements of the "membership agreement" and other agreements with the users of our sites and put them into practice; or

3. Request information about users for the purpose of conducting research or investigation conducted by the competent administrative and judicial authority; or

4. It is necessary to provide information to protect the rights or security of users.

Email Security

Never type your credit card number or passwords in the email you send to our store's customer service regarding any of your orders. The information contained in the e-mails may be seen by third parties. Our company cannot guarantee the security of information transmitted from your e-mails under any circumstances whatsoever.

Browser Cookies

Our company may obtain information about users and users who visit our store using a technical communication file (cookie). The technical communication files are small text files that a website sends to the user's browser to be stored in the main memory. The technical communication file simplifies the use of the Internet by storing the status and preferences about the site.

The technical communication file allows you to obtain statistical information about how many people visited the site, how many times a person visited the site, how long they stayed on the site, and the reason for their visit. It helps to produce advertisements and content dynamically specific for user of the site. The technical communication file is not intended to retrieve data or other personal information from your main memory or e-mail. Most internet browsers are designed to accept this technical communication file (cookie), but it is possible for users to adjust their browser settings so that their browser does not accept the technical communication file, or that the browser notifies the user that a technical communication file will be sent to their browser.

Our company may modify the provisions of this "privacy policy" at any time by posting on our websites, by sending electronic mail to users or publishing them on our websites. If the provisions of the privacy policy are changed, it will be effective on the date of publication.

You can send an email to eticaret@312dizayn.com.tr for any questions or suggestions regarding our privacy policy. You can reach our company's contact information below.

Company Name: 312 DİZAYN - Funda Özgür

Address: Demirhendek Cad. No: 83 Siteler, ANKARA

Email:    info@312dizayn.com.tr

                   eticaret@312dizayn.com.tr

Tel: +90 312 348 92 92